1. Data controller
KOVAA Packaging Manufacturing and Trading Company Limited (tax ID 0319057988), 79/16 Thanh Loc 08 Street, An Phu Dong Ward, Ho Chi Minh City, Vietnam, is the controller of personal data collected through the website https://kovaa.vn.
We process personal data in accordance with Decree 13/2023/ND-CP on personal data protection and other applicable Vietnamese laws.
2. Data we collect
- Information you submit through the contact and quote forms: full name, phone number, email, company name, requirements and notes.
- Information you provide when you contact us yourself by phone, email, Zalo or WhatsApp.
- Website usage data: pages viewed, buttons clicked, device, browser, approximate location based on IP address and traffic source. This data is collected through cookies and analytics tools.
3. How we use data
- Providing advice, quotes and customer support at your request.
- Measuring website and advertising performance, and improving content and user experience.
- Meeting legal obligations when required by competent authorities.
We do not sell your personal data.
4. Cookies and analytics tools
The website uses Google Analytics 4, Google Tag Manager, Google Ads, OpenAI ChatGPT Ads Measurement Pixel, Microsoft Clarity and Vercel Analytics to compile visit statistics, measure conversions (e.g. form submissions, call clicks, Zalo clicks) and analyze usage behavior in aggregate.
You can block or delete cookies in your browser settings, or use the Google Analytics Opt-out add-on. Some features may not work fully when cookies are blocked.
5. Data sharing
Data is shared only with service providers that help us run the website and support customers (Google, OpenAI, Microsoft, Vercel, email services), to the extent necessary and under their privacy terms. Some providers may store data outside Vietnam.
6. Data from Google APIs (KOVAA CRM internal system)
KOVAA's internal CRM application accesses Google Ads, Google Analytics and Google Search Console data from accounts owned by KOVAA, in read-only mode, to produce internal advertising performance reports. The application does not access Google data belonging to customers or third parties.
The use and transfer of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements. This data is not sold, not used for advertising and not shared with third parties.
7. Retention and security
Data is kept for as long as necessary for the above purposes or as required by law. We take reasonable technical and administrative measures to protect data from unauthorized access.
8. Your rights
You have the right to request access to, correction or deletion of your personal data, to withdraw consent, or to object to data processing. Please send your request to clients@kovaa.vn or call 0943 58 55 99.